This policy explains what information SellerPoint ("we", "us") collects when you use sellerpoint.pk and the SellerPoint app at app.sellerpoint.pk, why we collect it and how we protect it.
Information you give us
- Account details: your name, business name, email, phone number and password (stored only as a secure hash).
- Messages you send through our contact form or support channels.
- Product information you enter, such as product names, costs and stock counts.
Information from your Daraz stores
When you connect a Daraz store, you approve access on Daraz's own authorisation page. Daraz then gives us an access token for that store. We never receive your Seller Center password. With your approval we read, and where you ask us to, update:
- Orders and order items, including buyer name, delivery address and phone number needed to pack and ship orders
- Product listings, prices and stock
- Payout statements and transaction details
- Returns, cancellations and buyer messages
We use this data only to provide the service to you. We do not sell it, and we do not use your buyers' details for marketing.
How we use information
- To run the app: show orders, print labels, calculate stock and profit, and sync with Daraz
- To manage your account, trial and plan
- To answer support requests
- To keep the service secure and fix problems
How we protect it
All traffic uses encrypted HTTPS connections. Each business's data is kept separate from every other business. Access tokens are stored on our servers and are never shown in the browser. Staff accounts you create only see the screens you allow.
How long we keep it
We keep your data while your account is active. If your plan ends, your data is kept for 30 days so you can return, and then deleted. You can ask us to delete your account and data sooner. You can also remove SellerPoint's access to any Daraz store at any time from Daraz, or by disconnecting the store in the app.
Cookies
The website uses only what it needs to work, such as remembering your light or dark theme. If we add analytics, it is used only to understand which pages are useful.
Your choices
You can view and correct your account details in the app, export your data to Excel, or ask us to delete it by writing to the email shown on our contact page.
Changes
If we change this policy we will update the date above and, for important changes, tell account holders by email.